BOOKING TERMS & CONDITIONS
(updated on 30th June 2020)
Graziers Cottage, Main Street, Ford nr. Temple Guiting, Cheltenham, GL54 5RU
Before booking, please read these conditions carefully. You are entering in to a legally binding contract the terms of which are set out in these conditions.
Parties entering in to contract
The contract for a short-term holiday rental will be between Graziers Cottage (referred to as “us’ or “we” or “our”) and the person in charge of the holiday party (the party leader) and all members of the party, referred as “you” or “your”. The party leader must be at least 18 years old at the time of booking. All other members of the party must authorise you to make the booking on the basis of these conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these conditions. You are responsible for making all payments due to us.
All prices are calculated per property and not per person.
All prices include all charges and any UK taxes or government charges which may apply to your booking at the time it is made.
We don’t charge for debit or credit card payments.
Special Dates apply to bookings falling on Christmas, New Year, Cheltenham Festival and Easter.
We accept payments made by either debit or credit card, or bank transfer.
All bookings (with the exception of Special Dates) made more than 7 days in advance to requested holiday period incur £50 deposit fee payable at the time of booking. The balance due must be received by us no less than 7 days prior to your arrival date at the property.
All bookings made within 7 days of your arrival date must be paid in full at the time of booking.
Special Dates bookings made more than 30 days in advance to requested period incur £50 deposit fee payable at the time of booking. The balance due must be received by us no less than 30 days prior to your arrival date at the property.
Special Dates bookings made within 30 days of your arrival date must be paid in full at the time of booking.
Payments are only accepted in pounds sterling and you must take any relevant bank charges and exchange rates into account if you are making a bank transfer, to ensure that we receive the correct amount in pounds sterling.
If we do not receive the balance of your payment by the appropriate date, we will send you a reminder. If we do not receive the balance within 1 day of sending out a reminder, we shall assume that you no longer require your booking. This incurs a cancellation of your booking when we will be entitled to retain full deposit and re-let the property
As long as the property is available and we have received any relevant payments, we will aim to provide written confirmation as soon as reasonably possible. Your binding contract with us will begin when we issue the written confirmation. We will give you written confirmation by email. It is your responsibility to check your emails regularly and to let us know about any change to your email address.
We reserve the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money that you have paid to us. In this case, we will not have any legal responsibility to you.
Cancellation by you
We strongly recommend you to take out personal holiday insurance to cover cancellation.
Any booking cancellations must be made in writing to us using our contact email address provided in the booking confirmation. The day we receive your notice by email to cancel is the date on which we will cancel your booking.
You shall remain liable for all the payments due in respect of the reservation whether or not they have been paid at the time of the cancellation.
If you cancel your booking (not applicable to Special Dates),, you will be entitled to a refund of the monies paid less a Cancellation Charge based on the number of days before the arrival date at the property, as shown in the following table.
If you cancel your Special Dates booking, we will try to re-let the property for the cancelled period.
You will be entitled to a refund of the monies paid less a Cancellation Charge based on the number of days before the arrival date at the property and whether we successfully re-let the property on the period cancelled by you, as shown in the following table.
Unfortunately we are unable to make exceptions for bookings being cancelled due to exceptional circumstances i.e. family members’ illness, urgent appointments and arrangements, vehicle problems, weather conditions etc. All cancellations will be treated equally in accordance with this paragraph.
The refund is given on request only.
For the avoidance of doubt, the cancellation rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to holiday accommodation (please see: http://www.legislation.gov.uk/uksi/2013/3134/contents/made).
Special WORRY-FREE COVID-related cancellation offer for bookings after 4th July 2020 placed directly through (not applicable to Special Dates)
If you are unable to travel due to coronavirus reasons, you are entitled to request a deferral of your booking within 18 months of the original arrival date, without incurring an administration fee (subject to availability and rate differences).
Changes of booking
Any amendments to existing bookings must be made in writing to us using our contact email address provided in the booking confirmation. We will consider to make changes to your booking whenever it is possible. Changes to bookings requested by you will incur £25 administration fee.
Possible changes to bookings subject to availability:
We will notify you if the changes are possible and which additional charges are incurred - prior to making changes to your booking. You must then inform us as soon as is reasonably practical whether you still wish to change your booking. If you inform us that you wish to proceed further, the written confirmation of change to your original booking will be issued by us and given to you by email. If you fail to inform us as soon as it is reasonably practical, your booking will be treated as remaining unchanged.
Cancellation by us
We do not expect to have to make any changes to your booking. However, sometimes problems happen and bookings have to be changed or cancelled. We reserve the right to do this.
We will let you know about the cancellation or change. You should tell us as soon as is reasonably practical whether you wish to accept any change or wish to cancel the booking. In the unlikely event that you fail to tell us that you wish to accept any change, we are entitled to assume that you wish to cancel your booking. In the event of a cancellation or a significant change that is not acceptable to you, we will immediately refund all monies paid to us.
If we have to cancel your booking, we shall not be liable for any other changes, cancellations, costs, expenses, effect on your holiday, loss or damage suffered by you or for any failure by us to perform or properly or promptly perform any of our obligations to you.
COVID-19 symptoms before or during your stay
If you or any member of your party develop or have any symptoms of COVID-19, or live in the same household with a person having symptoms of COVID-19 within 14 days of your holiday, you must inform us immediately. You should not travel. You should self-isolate at home and seek medical advice by calling 111 (UK only) or your health service provider (outside UK) and arrange a test. You will need to check your travel insurance regarding their cancellation guidelines. You are entitled to request a deferral of your booking within 18 months of the original arrival date, without incurring an administration fee (subject to availability and rate differences).
If you or any member or your party develop COVID-19 symptoms whilst staying at Graziers Cottage, you must inform us immediately. All members of the party must vacate Graziers Cottage and return home immediately to arrange a test.
If for any reason you are unable to travel home, seek medical advice by calling 111 or 999 (for medical emergency). If you have to self-isolate at the cottage, then all fees for all bookings affected by the self-isolation or closure of Graziers Cottage for deep cleaning is then borne by you.
We will not refund any monies for loss of days.
Circumstances beyond our control (Force Majeure)
In these terms and conditions "Force Majeure" means any circumstances beyond our reasonable control including, without limitation: pandemic, epidemic, outbreak of serious disease, natural disaster, fire, flood, snow, storm, war, acts of terrorism, riot, acts of government, failure of public utilities (including both intermittent and total failure) such as water, gas and electricity; accident; breakdown of equipment or machinery; road works, utility works, or building work on neighbouring properties and other circumstances affecting the supply of goods or services.
If for any reason your booking has to be cancelled in advance due Force Majeure, we shall not be liable for a failure to provide you with accommodation and will not refund your rental payment. We strongly recommend you to take out personal holiday insurance inclusive Force Majeure to cover cancellation.
We will not be liable for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by us to perform our obligations to you which is due to Force Majeure.
Graziers Cottage is short-term holiday let. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties.
Maximum occupancy of the property is 4 adults and 1 infant in a travel cot. You must not allow more people to stay in the property. If you do, we can refuse to hand over the property to you, or can repossess it. We will treat this as you cancelling the booking. In these situations you will not receive a refund of any money you have paid for your booking and we will not be legally responsible to you as a result of this situation (including, for example, any costs or expenses you have to pay due to not being able to stay in the property, such as the cost of finding other accommodation). We will not be under any obligation to find any alternative accommodation for you.
Caravans, campervans, motorhomes and trailers are strictly not allowed to park on our parking due to a nature and restricted width of the parking entrance.
Arrival time at the property is 4 pm and departure is 10 am. We reserve rights to charge you extra day if failure to vacate property at specified time has caused cleaners delay. If you fail to arrive by 12 noon on the day after the start date of your rental period and you do not let us know you are arriving late, we may treat your booking as having been cancelled by you. In this situation, we will not refund any money you have paid.
You agree that the property will be used for short term holiday purposes only and not for the business purposes. You may not re-let or sublet the property in any circumstances. You agree to respect the neighbours of the property, park your vehicles in consideration with them and keep the noise to a minimum between 10 pm and 8 am. We will refuse you entrance to the property or ask you to leave if we believe that you is behaving illegally, or is in breach of any condition of these Booking Conditions, or that any damage is likely to be caused, has been caused or is being caused by your behaviour. We will treat these circumstances as a cancellation by you.
You must keep the property clean and tidy and take care of its fixtures and fittings, furniture and appliances. You must leave the property in the state exactly as you found it at the beginning of your stay. You are responsible for any missing items, breakages and damage caused to or in the property. We reserve rights to demand extra payment for the damage caused by you. If in our cleaners opinion, additional cleaning is required, you will be liable to us for the cost of this cleaning.
You must keep all the windows and doors (including the shed and the gate) locked when leaving the property unoccupied. We recommend locking the gate at all times even when you are at the property. We will not accept any liability for loss or theft of your belongings remaining at the property premises.
In case of emergency situations (such as repairs need to be carried out or complaints have been received from you or third party in regards with your occupation of the property) we reserve rights to enter the property without your consent if we cannot contact you in time.
Smoking is not permitted anywhere inside the property and only allowed outside with the use of an ashtray provided in the garden.
We do not accept corporate, work related or commercial bookings of any kind.
We do not accept hen, stag and other group parties. If you wish to book a stay for a same sex group, please do get in touch with us first. Same sex families are welcome.
We regret that the cottage is not suitable for people with restricted mobility.
For the security of our guests CCTV camera has been installed at the entrance to the cottage.
Pets are not allowed in the property. However, it is illegal to refuse entrance to the property to registered guide and support dogs belonging to those with sight and hearing difficulties. Therefore we cannot guarantee that registered guide and support dogs have not stayed at the property and will not accept any liability for any suffering as a result of it.
There is no telephone at the cottage. Mobile network reception in the area is not good, but there is some signal in the car park and “The Plough Inn”. EE and Vodafone customers generally will have better signal than other networks’ users. In the cottage we suggest using Skype, WhatsApp, Viber and other 'voice-over-internet protocol' Apps which – in combination with our superfast broadband – will keep you connected to the world.
You are responsible for all key sets in your possession throughout your stay. If you loose or damage the keys or fail to return a set to a key safe at the end of your stay, we will be entitled to charge you the cost of the replacement.
We accept no liability for any damage or loss to your vehicle parked at our communal parking.
We accept no liability for loss or theft of your belongings remaining at the property premises, injury to you or your Guests during the Holiday Period, except to the extent such loss, damage or injury is caused by our negligence.
We will not be liable for any losses related to any business of yours including but not limited to lost data, profits, revenue, business, opportunity, goodwill, reputation or business interruption.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Booking Services including the right to receive services supplied with reasonable skill and care.
We will do our best to make sure that you enjoy your stay at the property.
We check that everything featured on the property description and inventory is present and remains in a good working condition. However, sometimes things can go wrong or previous guests haven’t reported a problem/damage/breakage. If you find something is missing or faulty, please contact us as soon as it is reasonably possible. The property is a normal domestic home so we cannot guarantee 24-hours maintenance service. But we will make all possible efforts to rectify an issue and put things right for you so you can still enjoy your holiday.
Any complaints not reported to us at the time and only reported after the end of your stay will not be considered by us and will not result in any form of compensation.
In order to proceed your booking we will need to collect and process your personal information.
We do not transfer your personal data to any third parties.
Personal data will be kept only for so long as is necessary for the specified purposes and will be deleted after in a secure manner.
We do not have any access to your debit or credit card details.
These Booking Conditions and any contracts made under them are governed by English law and you must bring legal proceedings in respect of any such contracts in the English courts.